Cards expire, banks get cautious — a failed renewal happens to everyone eventually. Here's exactly what changes in your account when it does, and how to get back to normal in under a minute.
What happens immediately
- Your subscription shows a Past due badge on Settings → Billing.
- Paid entitlements pause — your account behaves like the free plan until the payment goes through (extra brands and HD rendering are paused, not deleted).
- No new monthly credits are granted — the grant comes with the successful payment.
- Your top-up credits stay available, and nothing is ever deleted: ideas, schedules, media and brand settings all remain exactly as they were.
How to fix it
Go to Settings → Billing → Manage subscription. The billing portal opens, where you can update your card or retry the payment. The payment provider also retries failed charges automatically over the following days — so often just updating the card is enough, and the next retry succeeds on its own.
The moment a payment succeeds, everything snaps back: your tier, your brands, and a fresh monthly credit grant.
Subscribed through the App Store or Google Play?
Apple and Google handle their own billing retries and grace periods. Update your payment method in your store account settings — App Store: Settings → your name → Payment & Shipping; Google Play: Payments & subscriptions.
If you meant to cancel